If you need to return an item for any reason, please contact firstname.lastname@example.org for specific instructions on returning your product. All returns must be made within a 10 day window from the time the product was delivered. Non-defective returns must be in original, saleable condition. Non-defective returns will be credited to the initial payment method less any shipping and a 15% restocking fee. If your order is accepted, but is not packed, then cancellation can be processed immediately.